A Day at the DMV

Why is it something as simple as renewing your license has become such a chore?
Between the briefcases worth of documents you need to bring now and the fact the person in front of you speaks no English AND will need a road test....I just wanna cry.
So now, I find myself standing in line for an hour...watching two people work the counter. This place is only open on Thursdays and Fridays, but you only hire two people to service 3 counties?
And of course the majority of my time in line is because the non english speaker doesn't know what a birth certificate is...I think she wants to sell the ladies a live chicken or maybe a goat.
Finally I get to the front of the line and find out that the mail I brought isn't good enough to prove residency?
It has my name on it! It is addressed to the new address! I have a birth certificate, a valid drivers license, my high school diploma, last blood work results, an invitation to Chuckie Cheese, a cookie and some lint to show that I am who I say I am...
And its not enough and I am told I need to come back tomorrow....